Know Your Customers with CRM + Business Intelligence

Estimates suggest that it is up to ten times more expensive to acquire a new customer than to retain an existing one. Building customer loyalty is not only the basis for repeat business, but also a means of broadening offerings, and cross-selling services. For a mature business customer retention is the key to increased profits. However, without knowing who your customers really are – what they want, what they need, when they need it – creating and keeping loyal customers can be difficult.

During this seminar you will learn about:

• The importance of customer retention
• What you need to know in order to create and keep loyal customers
• How Microsoft Dynamics CRM can provide both the information and the tools required to create better customer relationships
• How Business Intelligence can close the gap between data and knowledge

AGENDA

8h00-8h30:

8h30-8h45:

8h45-9h15:


9h15-9h30:

09:30 - 10:00


10h10-10h30:

10h30-10h50:


10:50 - 11:05

Welcome guests

Opening remarks

The importance of customer retention - what you need to know
Mr Tim Russell, TRG International

Creating better relationships & increasing sales with Microsoft Dynamics CRM
Mr Tran Duc Thong, Microsoft Vietnam

Microsoft Dynamics CRM - Live Product Demo
Nguyen Ngoc Duc, TRG International      

Coffee break

Diver Solution - Live Product Demo
Nguyen Ngoc Duc, TRG International   

Q&A

Registration fee:
Pay in advance: $20 per attendee
Pay on the day: $25 per attendee
5 free tickets for early birds!

3 easy ways to register:

TELEPHONE – call Lan Anh on 08 8236900
EMAIL – anhvtl@trginternational.com.vn
Register online