Packages Once the database is built, then day spa packages are setup with their unique characteristics such as preparation and turnaround times, venue and equipment requirements, and relevant pricing structures.
Optinal treatments can also be setup 3-Dimensional Appointment Book Our investigations into the day spa environment revealed a major issue for many operators is the booking system. The complexity of the packages and services and all of the other things that an operator has to keep in mind when booking a client can sometimes be too much. Particularly when on the phone, with calls waiting, creates added stress which can lead to errors like double booking which often end in embarrassing situations. We have built this environment to relieve these stresses and minimise the errors involved with booking packages for clients. Specially designed for fast processing the system bills the client automatically from the appointment book and prints dockets and receipts if needed. This facility displays bookings for up to 6 staff on each screen with facilities to show only a selected speciality, eg; all massage staff.
There is an automated client reminder facility via e-mail or SMS text message. The system can display appointments by venue or equipment usage, and there are facilities to quickly update, delete and move appointments as well as recording cancellations with an explanation, so that certain clients that have a tendency of no shows can be identified quickly. Booking Wizard This unique module has to be seen to be believed! Just nominate a day, a client and a package and let it go! In just a few seconds this Wizard analyses the package requirements, finds out about the clients preferences, checks the intelligent database of your day spa environment and then interrogates the 3-dimensional appointment book for the given day, proposing the first available booking solution for you!It never misses or double books!The operator then can edit the proposed solution for the package to add or change services, insert a lunch or coffee break for the client or rotate the venue or staffing requirements. Professional Product usage analysis Xclusiv will monitor the usage of professional products by knowing how much of what product is used for a service and then analysing the system between a date range. Products that are consumed more than they should are highlighted, to enable the management to organise better training for staff and provide significant cost savings for the business. Venue / Room / Sports facility booking The same appointment book is also used to book just a room or a tennis court or a golf game charged hourly or daily. Equipment Hire Lists of equipment can be setup for hourly or daily hire as part of Venue / Room / sports facility booking as well. Sports Training bookings The trainers for various sports like tennis / golf etc can be setup and booked through the appointment book system that can also allocate certain equipment needed for the booking. Prospect Tracking Extensive facilities for telemarketers to enter prospects into a database and then make notes as they are contacted and then eventually converted to clients. Statistics on the performance of telemarketers are provided as well. Membership Management Facilities to sell memberships for a given time period and track membership visits and exiting members to on-sell extensions plus all sorts of marketing activities to members. This module also ties into the Prospect Tracking facility. Corporate memberships are also catered for |
