Customer Service Profile

Customer Service Assessment

The Customer Service Profile is an effective Customer Service Hiring and Training Assessment

Keeping your customers satisfied is essential to building a successful, growing business. While many companies work hard to increase sales, they may overlook the importance of doing the little things that keep customers happy and buying more. It is often easier to accelerate your business by cultivating the customers you already have than working to constantly attract new customers.

If it is true that happy customers buy more, then your business will benefit tremendously from incorporating Profiles’ Customer Service Profile. As an investment in your human capital, the Customer Service Profile can have a significantly positive impact on your bottom line.
Five versions of this assessment are available – four that are specific to the areas of healthcare, finance, retail and hospitality, and one general edition that is suitable for any industry.

The Customer Service Profile identifies six behavioral characteristics and two proficiencies that are essential to extraordinary customer service. This is the information needed to coach and train your people to deliver world-class customer service. The Customer Service Profile measures the behavioral characteristics of trust, tact, empathy, conformity, focus and flexibility as well as proficiencies in vocabulary and mathematics. It also measures the percentage of agreement with your company’s customer service policies and attitudes.