Profiles
Whatever your need for Human Resource assessments, Profiles has the right solutions for you. Profiles has a variety of effective workplace-tested instruments your business can use with confidence.
Profiles provides the critical information missing from traditional hiring and management practices, to help you improve your existing selection, employee evaluation, coaching, and training programs. We offer a full suite of employee assessments to help companies of all sizes achieve more from their most important asset, their people.
The ProfileXT - a multi-purpose "Total Person" Assessment which measures a variety of job-related attributes - is designed to bring about full information which can be used in a wide-range of human resources applications including:
- Determining the prerequisites for success in your company’s jobs
- Making training and coaching more effective
- Succession planning
- Measuring job candidates for success potential
- Asking meaningful interview questions in the selection process
- Promoting the right people
- Improving communication
It provides you with several types of reports at no extra cost – reports for personal development, placement, succession planning, candidate matching, coaching, and job analysis.
Profiles International Vietnam offers an innovative leadership development system through our unique Checkpoint 360 Degree Feedback System. The program combines direct feedback by direct reports, peers, supervisors, as well as customers, with a personalized program for developing specific leadership skills based on that feedback. By starting from the real experiences of the people around the leader we can identify and capture both the leader’s strengths as well as areas that require development.
- Showing managers how their performance is evaluated by key people in the organization
- Giving managers ideas for developing professionally
- Increasing positive communication within the organization
- Giving managers specific steps and actions for building their effectiveness
The Profiles Sales assessment helps take the guesswork out of hiring people for sales positions. It can also be used to evaluate the salespeople currently working for you and recommend individual and specific training needs for improving results.
- Evaluating prospective sales professionals and your current salespeople
- Revealing key strengths, weaknesses and areas of interest that will make placement, coaching, and training consistently more effective
- Delivering a report to sales managers to help develop a solid and positive relationship
The Customer Service Profile identifies six behavioral characteristics and two proficiencies that are essential to extraordinary customer service. This is the information needed to coach and train your people to deliver world-class customer service. The Customer Service Profile measures the behavioral characteristics of trust, tact, empathy, conformity, focus and flexibility as well as proficiencies in vocabulary and mathematics. It also measures the percentage of agreement with your company’s customer service policies and attitudes.
This assessment solution enhances your company’s future by:
- Building stronger relationships with your customers
- Keeping clients longer, even for life
- Increasing the volume of products and services your clients buy from you
- Getting your customers to refer you to other prospective clients
- Assisting customers with problem solving
- Communicating more effectively with your customers
- Avoiding conflicts with customers
