| Objective |
|
Solution |
|
| Efficient and Intuitive Navigation. The various aspects of a retail operation that retailers work with on a daily basis – items, styles, customers, receipts, PO’s, vendors, etc. – should all be
managed through a consistent user interface with an efficient,
intuitive method of navigation. |
|
Learn Once, Do Everywhere. Retail Pro’s user interface and
controls are consistent throughout the system. The “Find” mode is
intuitive and quick. The “List View” displays groups of things
(items, customers, etc.) that can be filtered and sorted. The “Form
View” displays the full detail of any one thing. |
| Ease of Learning/Ease-of-Use. New staff needs an easy -to-
learn system, specially in an area with high staff turnover, such
as Point of Sale clerks. Experienced staff, on the other hand,
want ease-of-use in addition to knowing all of the shortcuts.
The Retail Pro mission is to serve both goals. |
|
Ease of Learning/Ease-of-Use. New staff needs an easy -to-
learn system, especially in an area with high staff turnover, such
as Point of Sale clerks. Experienced staff, on the other hand,
want ease-of-use in addition to knowing all of the shortcuts.
The Retail Pro mission is to serve both goals. |
| Accommodate Diverse Functionality Among Stores. Due to
merchandise types, volume, store policy, demographics, etc.,
even stores that are part of the same chain have unique needs,
which, if not exactly met, cause frustration. The uniqueness of
each store “personality” must be supported. |
|
Accommodate Diverse Functionality Among Stores. Due to merchandise types, volume, store policy, demographics, etc.,
even stores that are part of the same chain have unique needs,
which, if not exactly met, cause frustration. The uniqueness of
each store “personality” must be supported. |
| Accommodate Diverse Functionality Among Workstations. The sales floor may have different lanes for fast-checkouts and
layaways, returns or customer service. Each one could require
different screen layouts for optimum operation. The objective is
to modify the interface function, look and feel for the particular
usage. |
|
Accommodate Diverse Functionality Among Workstations.
The sales floor may have different lanes for fast-checkouts and
layaways, returns or customer service. Each one could require
different screen layouts for optimum operation. The objective is
to modify the interface function, look and feel for the particular
usage. |
| The POS Station as a Communications Tool. The objective
is to make the opening s creen a tool for communication of
company messages, training material, or any website as
desired. |
|
The POS Station as a Communications Tool. The objective
is to make the opening s creen a tool for communication of
company messages, training material, or any website as
desired. |
| Generate Greater Customer Loyalty. Many retailers spend a
lot of money getting new customers in, but very little money to
retain them. The objective is to fully integrate customer
retention and customer loyalty tools into the standard system. |
|
Generate Greater Customer Loyalty. Many retailers spend a
lot of money getting new customers in, but very little money to
retain them. The objective is to fully integrate customer
retention and customer loyalty tools into the standard system. |
| Market the Store’s Identity on Customer Documents. The
customer normally keeps their sales receipt as a “valuable
document”. This document should convey not only the store
name, address and phone number, but the character and feel of
the store as well. It should be a marketing tool in itself. |
|
Market the Store’s Identity on Customer Documents. The
customer normally keeps their sales receipt as a “valuable
document”. This document should convey not only the store
name, address and phone number, but the character and feel of
the store as well. It should be a marketing tool in itself. |
| Add or Amend Functionality without Jeopardizing System
Stability. Such f unctionality could include specialized loyalty
programs, unusual tax requirements, unique gift certificates, or
various other routines. |
|
Add or Amend Functionality without Jeopardizing System
Stability. Such f unctionality could include specialized loyalty
programs, unusual tax requirements, unique gift certificates, or
various other routines. |
| Powerful and Flexible Reports. Margin, dollar and unit
volume, on-hand and on-order are universal, but the form of
presentation desired by the retailer is tuned to a style of
management. The objective is to serve the retailer’s own way of
thinking about the business, not dictate one. |
|
Powerful and Flexible Reports. Margin, dollar and unit
volume, on-hand and on-order are universal, but the form of
presentation desired by the retailer is tuned to a style of
management. The objective is to serve the retailer’s own way of
thinking about the business, not dictate one. |
Data Analysis on the Fly. An interactive analysis of data can
be worth a thousand reports, if one is able to drill down into
store history from all dimensi ons. A retailer often wants to
follow a trail of facts or indicators from a high level down to the
fine details, in order to rapidly learn the cause of changing
situations. |
|
Data Analysis on the Fly. An interactive analysis of data can
be worth a thousand reports, if one is able to drill down into
store history from all dimensi ons. A retailer often wants to
follow a trail of facts or indicators from a high level down to the
fine details, in order to rapidly learn the cause of changing
situations. |
