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CX Career – What do you need to have and to learn

May 27 @ 8:30 AM - 10:30 AM UTC+7

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CX Career - What do you need to have and to learn 1

About the event

This month TRG Talk – Talent Management will focus on Customer Experience - a one-hour introduction to the concept of Customer Experience (CX), and what are the career opportunities in CX:

  • What is Customer Experience
  • Which roles are in a CX department
  • Research: Understand your customer / Map a customer journey
  • Project Management: Implement customer experience in your companies
  • Communication: Change management & internal / external communication

Speakers

TRG Talk Project Management speaker

Carsten Ley
Owner & Coach
AsiaPMO Vietnam

CX Career - What do you need to have and to learn 2

Carsten Ley (Germany) has had an extensive International Management career in business consulting, project leadership, customer experience and change management in Europe, Latin-America and South East Asia. He lived the last 8 years in Vietnam working for the consumer sector in E-Commerce and Finance to simplify and excel value propositions, operational excellence & customer services.

He implements OKRs and CX in various start-ups and business clients across South East Asia such as Lazada, Myanmar Institute of Technology, Gabarmart, Scratchpay, Home Credit etc.

Register for this event

If you need further assistance, please feel free to contact: Ms. Quynh Nguyen (quynh.nguyen@trginternational.com) | Tel: (+84) 28 7309 3339 (ext. 236)

TRG reserves the right to change the speaker, date, and cancel the event should circumstances beyond our control arise. TRG also reserves the right to make alternative arrangements without prior notice should it be necessary to do so.

Details

Date:
May 27
Time:
8:30 AM - 10:30 AM PLMT
Event Categories:
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Event Tags:

Venue

TRG International
145-147, Nguyen Co Thach St, D2,
HCMC,Viet Nam
Phone:
(+84) 28 7309 3339 (Ext: 236)
Website:
www.trginternational.com

Organizers

TRG International
Asia PMO

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