Project Management is the key in Customer Experience (CX)
We will learn about Customer Experience as a continuous improvement cycle to make your product and services fit for the customer needs and expectations. Furthermore, how PMO can support to manage and measure the CX actions and support the change to a customer centric culture.
Owner & Coach, AsiaPMO
Carsten Ley (Germany) has had an extensive international management career in business consulting, project leadership, customer experience and change management in Europe, Latin-America and South East Asia.
He lived the last 7 years in Vietnam working for the consumer sector in E-commerce & Finance to simplify and excel value propositions, operational excellence & customer services.
He is an accomplished PMI certified project management trainer and an experienced speaker/event hosts for start-up, customer experience and PMI conferences.