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Customer Relationship Management
Get a holistic view of every customer touch point across the business.
Engage with customers at every touch point, maximise the impact of every interaction, and effectively close deals with Infor CloudSuite CRM. The solution helps your sales teams to streamline activities with advanced management tools, built-in analytics, and alerts to generate accurate forecasting, obtain actionable insights, thus, enable the making of better, more informed decisions.
Maintain productivity while on the go with this customisable, secure, and easy to use solution.
Make smarter decisions & empower team collaboration across the enterprise to drive revenue.
Personalise user experience & ensure productivity with flexible configuration capabilities.
Eliminate repetitive, labour-intensive tasks; instead, deliver more relevant experiences to the customers.
CloudSuite CRM offers a complete customer view
Drive accurate forecasting, informed decision making, and effective team and territory management with a robust selection of analytics, sales management tools, and proactive alerts.
A winning game plan for customer engagement
The Crusaders are the world’s most successful professional rugby team, with a remarkable win record. They chose CloudSuite CRM to centralize customer data, improve communications, drive segmentation, and customize messaging to extend their championship mindset to the customer experience of their fans.
strong increase in ticket sales
ROI per $1 spent on in-mall season
customer database w/ enriched profiles
CloudSuite CRM is a cloud-based application that includes sales, customer service, marketing analytics, and reporting; and integrates easily with Infor ERP solutions, Birst® Networked BI, other products in Infor’s Customer Experience Suite, and more. Manage the full customer lifecycle in one environment, capitalize on future sales opportunities, and deliver exceptional customer experience.