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Professionally handling challenging questions
February 26, 2020 @ 7:30 AM - 9:00 AM
About the event
Dealing with challenging questions is very similar to martial arts like Judo and Aikido: catching the other person’s energy and reforming and reshaping it to answer truthfully and in graciously. In this session we will go into a few techniques you can use to answer people, and how to prepare yourself mentally to stay focused and able to deal with the task at hand:
- Mentally preparing yourself before the situation
- What to do when you get stressed about challenging questions
- RCER technique to deal with objections
This will help you prepare for a difficult meeting, deal with challenges in the moments you are about to be overwhelmed, and in general have a technique ready that can disarm the criticism and answer questions effectively while holding true to your own principles."
Speakers
Thijs Van Loon
Managing Director of Young Explorers HCMC
Thijs worked for Google in Ireland as Solutions expert after which he moved to the Learning and Development team. Thijs spent the following 4 years teaching product skills, presentation skills and all kinds of customer service skills trainings.
After moving back to the Netherlands, Thijs developed the online training program for Bosch & Siemens Hausgeräte, after which he started working for Apple Computers as the head of training in the Netherlands in 2011. Thijs focused on Sales training skills in various forms (B2C, B2B, B2E) and on coaching and training the Apple sales staff to improve their sales skills.
In 2014, Thijs moved to the Apple EMEIA (Europe, Middle East, Africa & India) region as mentor trainer, where he was responsible for training all the trainers (over 200) in EMEIA on Apple’s sales training curriculum. Thijs is also a NLP Master practitioner and experienced coach.
Agenda
| 08:15 AM | Check-in |
| 08:30 AM | Networking |
| 08:45 AM | Main topic discussion |
| 9:45 AM | Q&A |
| 10:00 Am | Event ends |