Hospitality Solutions

A full suite of business operations & management solutions

CloudSuite™ CRM

Customer Relationship Management

Get a holistic view of every customer touch point across the business.

Request a Demo

Download PDF File
CloudSuite CRM

Product Features

Engage with customers at every touch point, maximise the impact of every interaction, and effectively close deals with Infor CloudSuite CRM. The solution helps your sales teams to streamline activities with advanced management tools, built-in analytics, and alerts to generate accurate forecasting, obtain actionable insights, thus, enable the making of better, more informed decisions.

Mobility

Maintain productivity while on the go with this customisable, secure, and easy to use solution.

Networked BI

Make smarter decisions & empower team collaboration across the enterprise to drive revenue.

Powerful Experience

Personalise user experience & ensure productivity with flexible configuration capabilities.

Automation

Eliminate repetitive, labour-intensive tasks; instead, deliver more relevant experiences to the customers.

CloudSuite CRM offers a complete customer view

Drive accurate forecasting, informed decision making, and effective team and territory management with a robust selection of analytics, sales management tools, and proactive alerts.

A winning game plan for customer engagement

The Crusaders are the world’s most successful professional rugby team, with a remarkable win record. They chose CloudSuite CRM to centralize customer data, improve communications, drive segmentation, and customize messaging to extend their championship mindset to the customer experience of their fans.

10%

strong increase in ticket sales

$7.66

ROI per $1 spent on in-mall season

120,000+

customer database w/ enriched profiles

Benefits

CloudSuite CRM is a cloud-based application that includes sales, customer service, marketing analytics, and reporting; and integrates easily with Infor ERP solutions, Birst® Networked BI, other products in Infor’s Customer Experience Suite, and more. Manage the full customer lifecycle in one environment, capitalize on future sales opportunities, and deliver exceptional customer experience.

Create rich customer profiles

Infor CloudSuite CRM captures every information and interactions of the customer (obtained from within the organisation and from external sources) to create rich profiles, which is useful for relationship nurturing. The solution can also be integrated seamlessly with other business management applications to promote interdepartmental collaboration and process automation.

Boost sales team productivity

Streamline sales activities, effectively manage teams and territories, and easily identify opportunities with this robust, deeply integrated, unified platform that's built for mobile and the cloud. With rich CRM functionality extended to smartphones, your sales teams can maintain their productivity as well as the hotel's revenue while on the go.

Gain complete visibility

Achieve the ideal visibility into the sales process with reports and dashboards backed by real-time, actionable insights. A comprehensive view of the business empowers you to make smarter decisions in less time and allows your customer service teams to gain a deeper understanding of the business and team performance to make strategic actions.

Flexibility to grow – anywhere

Make your company more flexible and gain the upper hand on the global market

Coupled with TRG’s services, you have access to the support you need when you need it. We have over 30 years of experience and are ready to help you and your business shine.

You don’t have to worry about setting up the system or working out how to make it work with your current systems, we’ll take care of that for you.

You can talk to us if you need to solve a specific problem

Tell us your problem

Try the DEMO

Please fill up the demo request form and we will get in touch with you shortly.

Not sure which services suit your need?

We're ready to help, just drop us a message and we’ll come running!