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Customer Service Profile™

Customer Service Profile™ identifies the people who have specific behavioral characteristics for providing top-quality service in relation to internal or external, governmental or private clients and suggests methods for coaching existing candidates.

Self-assessment TypeA person completes this type of assessment by rating himself/herself.

Included in the following:

Assessment Overview

Customer Service Profile, or CSP, is a pre-hire screening tool used for selecting the best candidates for your customer service needs. Customer service positions often require a more specific set of behavioral characteristics, which can be difficult to find or identify in candidates. CSP assessment measures how well a person fits these characteristics of a high-performing customer service representative. This tool can also assist your organization with onboarding and managing customer service employees.

Assessment Scales

This assessment measures behavioral characteristics that relate to providing top-quality service to customers as well as the match with each organization based on position benchmark with regards to the following scales:
Trust | Tact | Empathy | Conformity | Focus | Flexibility | Verbal Ability | Numerical Ability

Customer Service Profile™ is recommended for

Job fit
Screening, interview and candidate selection
Coaching and self-improvement
Performance improvement
Employee development
Productivity and work quality increase

Download Brochure

Explore more about Customer Service Profile by downloading its PDF copy.

Available Reports

Customer Service Profile provides the following reports for your full use. Click the image to enlarge.

Individual Profile
Provides employees with information about their behavioral characteristics and proficiencies.

Selection Report
Helps hiring managers to understand the individual’s behavioral characteristics, proficiencies, and service perspective as they prepare for the interview.

Coaching Report
Helps managers understand the individual’s behavioural characteristics, proficiencies, and service perspective. Also provides considerations for employee development.

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More about Customer Service Profile

Customer Service people are the one to be in the frontline and create the first impression of your organization on the clients. Therefore, they should be capable of delivering the job well and suitable for the nature of customer service job. To address this issue, the Customer Service Profile helps identify the people possessing characteristics to provide high-quality service both internally and externally. Also, it has vertical-specific versions available in hospitality, healthcare, financial services, and retail industries. Based on the Job-Fit concept, Customer Service Profile determines an individual’s match with the positioning benchmark for a customer service job and from that, proposes methods for coaching and development.

Other highlights:

  • Useful for hiring and developing Customer Service people in hospitality, healthcare, financial service and retail.
  • Questionnaires and scales are Customer Service-focused.
  • Performance Model are built to reflect the profile of a successful Customer Service person for a specific position.

All this and much more...