Customer Service Profile™
Customer Service Profile™ identifies the people who have specific behavioral characteristics for providing top-quality service in relation to internal or external, governmental or private clients and suggests methods for coaching existing candidates.
Included in the following:
Customer Service Profile, or CSP, is a pre-hire screening tool used for selecting the best candidates for your customer service needs. Customer service positions often require a more specific set of behavioral characteristics, which can be difficult to find or identify in candidates. CSP assessment measures how well a person fits these characteristics of a high-performing customer service representative. This tool can also assist your organization with onboarding and managing customer service employees.
This assessment measures behavioral characteristics that relate to providing top-quality service to customers as well as the match with each organization based on position benchmark with regards to the following scales:
Trust | Tact | Empathy | Conformity | Focus | Flexibility | Verbal Ability | Numerical Ability
Customer Service Profile™ is recommended for
Customer Service Profile provides the following reports for your full use. Click the image to enlarge.
Provides employees with information about their behavioral characteristics and proficiencies.
Helps hiring managers to understand the individual’s behavioral characteristics, proficiencies, and service perspective as they prepare for the interview.
Request a DEMO
The best way to discover what TRG Talent can do for your organization is to see us in action.
Few seconds to complete. Quick response time!
More about Customer Service Profile
Customer Service people are the one to be in the frontline and create the first impression of your organization on the clients. Therefore, they should be capable of delivering the job well and suitable for the nature of customer service job. To address this issue, the Customer Service Profile helps identify the people possessing characteristics to provide high-quality service both internally and externally. Also, it has vertical-specific versions available in hospitality, healthcare, financial services, and retail industries. Based on the Job-Fit concept, Customer Service Profile determines an individual’s match with the positioning benchmark for a customer service job and from that, proposes methods for coaching and development.
- Useful for hiring and developing Customer Service people in hospitality, healthcare, financial service and retail.
- Questionnaires and scales are Customer Service-focused.
- Performance Model are built to reflect the profile of a successful Customer Service person for a specific position.
All this and much more...