Guide to customer engagement management white paper
Today, a developing economy leads to higher customer service satisfaction on every channel at any time and anywhere. Therefore, a business success can be measured based on customers’ happiness and loyalty in the process. The company now should satisfy their customers by delivering “effortless” service which means customers do not have to give too much effort to get the service.

 

http://cdn2.hubspot.net/hubfs/125873/Saleforce_5_ways_to_make_service.pdf

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Note: * previously Cloud Enablement Series