TRG Core Values

Our Six core values define our DNA and Why we do what we do:

Passion, Integrity, Innovation, Collaboration, Coaching Culture and Kaizen.

Passion

Passion at TRG isn't just about enthusiasm or intensity; it's about achieving a state of flow in everything we do. It's about being so fully engaged and absorbed in our work that we lose track of time and self, reaching a level of performance and fulfilment that Mihály Csíkszentmihályi would describe as 'flow.' But it doesn't stop there. Our passion extends beyond individual moments of flow to a broader sense of Eudaimonia—a state of human flourishing where we find deep satisfaction in life. This is what fuels our relentless pursuit of excellence, our insatiable curiosity, and our drive to get things done. We're not just passionate about projects or goals; we're passionate about life, about becoming the best versions of ourselves, and about contributing to a greater good. So when we talk about passion, we're talking about a deeply ingrained drive that makes us feel fully alive and energized, not just in our tasks but in our very existence.

Key Takeaways:

Passion: More than just enthusiasm, it's about achieving a state of flow in activities and aiming for Eudaimonia, or human flourishing, in life. It's the driving force behind TRG's pursuit of excellence and contributes to a greater sense of well-being and fulfilment.

Correct Behaviours:

  • Individuals push themselves beyond their comfort zone to achieve higher levels of performance.

Incorrect Behaviours:

  • An employee does only the bare minimum required for their job.

Integrity

Integrity is our North Star. It's not just about being honest and transparent; it's about doing the right thing, even when no one is watching. We're committed to saying what we do and doing what we say. In a world full of grey areas, we strive to be the black and white.

Key Takeaway:

Integrity: The moral compass that guides every action and decision at TRG. It's about being honest, transparent, and doing the right thing consistently.

Correct Behaviours:

  • An employee admits when they don't know something instead of pretending to understand.

Incorrect Behaviours:

  • A team member takes credit for a colleague's work.

Innovation

Innovation at TRG isn't just about brilliant ideas or cutting-edge technology; it's about embracing the complex relationship between success and failure. Let's be clear: failure isn't the opposite of innovation; it's a crucial part of it. Every failed attempt is a lesson learned, a flaw revealed, a steppingstone toward more intelligent innovation. Failure forces us to think creatively, to push boundaries, and to challenge our assumptions. It's the demanding but essential teacher that separates superficial ideas from meaningful breakthroughs.

We understand that failure can be uncomfortable, especially for those of us in technical fields where precision is key. But here's the thing: if we're not failing, we're probably not innovating. We're not pushing the envelope or venturing outside our comfort zones. So, we've made it a part of our culture to not just tolerate failure, but to celebrate it as a source of insights and a catalyst for creativity. We see it as hands-on education that no classroom can replicate. Because at the end of the day, resilience isn't just about bouncing back from failure; it's about using it as fuel for our next leap forward.

Key Takeaways:

Innovation: Not just the generation of new ideas but the willingness to embrace failure as an integral part of the process. It's about learning from mistakes, fostering creativity, and building resilience to achieve meaningful breakthroughs.

Correct Behaviours:

  • An employee suggests a new approach to a recurring problem, even if it's risky.

Incorrect Behaviours:

  • An employee sticks to outdated methods and resists new technologies.

Collaboration

Collaboration at TRG isn't confined to the walls of individual departments; it's an organization-wide ethos fuelled by conscious intent. Let's face it, it's all too easy to get caught up in our own team's goals and objectives. Accountants may focus solely on numbers, engineers on specs, and sales on quotas. But here's the thing: we're not just a collection of departments; we're a unified organization with a shared mission. True collaboration means breaking down these silos and stepping out of our comfort zones. It's about synchronizing our diverse skills and talents toward a common goal, where each of us is both accountable and responsible for the collective outcome.

Our culture provides the framework, but it's our collective intent—our shared commitment to seeing the bigger picture—that turns the gears. So, when we talk about collaboration, we're talking about an intentional act of unity that transcends departmental boundaries. Because at the end of the day, true collaboration is the engine that powers not just individual teams, but our entire organization.

Key Takeaways:

Collaboration: An intentional act that transcends departmental silos, it's about working in sync toward a common organizational goal. Everyone is both accountable and responsible, and the focus is on the bigger picture, not just individual team objectives.

Correct Behaviours:

  • An engineer/consultant consults the sales and marketing teams before finalizing a product feature.

Incorrect Behaviours:

  • An employee hoards information that could help other departments.

Coaching Culture

Coaching isn't a task on our to-do list; it's a way of life. We're committed to unlocking each person's potential, ensuring not just their success, but yours too. We believe that everyone has something to teach and something to learn. And through coaching, we create a virtuous cycle of growth and achievement that benefits us all.

Key Takeaway for Coaching Culture:

Coaching Culture: An ongoing effort to unlock individual potential for collective success. It's about creating a virtuous cycle of growth and achievement through mutual learning.

Correct Behaviours:

  • An employee sets up regular coaching / mentoring sessions with newer team members.

Incorrect Behaviours:

  • An employee declines to help a struggling colleague, saying they're too busy.

Kaizen

Kaizen isn't just a philosophy; it's our operational heartbeat and our commitment to lifelong learning. Originating from the Japanese words 'Kai,' meaning change, and 'Zen,' meaning good, Kaizen is all about continuous, incremental improvement. But let's take it a step further. I'm a huge advocate for reading—be it print, electronic, or audio books—because the vastness of human knowledge is at our fingertips, and we should seize every opportunity to learn. Every page turned, every chapter finished, is a step toward becoming not just the best we can be, but the best that can be done. And then, my friends, we aim to make it even better. Whether it's improving ourselves, our processes, or our entire organization, we're in it for the long haul. If we're not learning something new every single day, we're not just standing still; we're falling behind. So let's keep the heartbeat of Kaizen strong and steady, because greatness isn't a destination; it's a journey that we're all on together."

Key Takeaways:

Kaizen: A commitment to lifelong learning and continuous, incremental improvement. It's about seizing every opportunity to grow, personally and professionally, and staying ahead of the curve. The philosophy is deeply ingrained in the operational heartbeat of TRG International.

Correct Behaviours:

  • An employee regularly updates their skill set to adapt to new industry standards.

Incorrect Behaviours:

  • An employee dismisses new training opportunities, saying they already know enough.

What makes us different?

I guess we’re like other start-ups. We had a great idea, we had great people, we had great energy and  great skills so people threw money at us and despite the obstacles we took off like a rocket and we all lived happily ever after. A good story that could probably be made into a hit film. Unfortunately we’re neither in Hollywood or Bollywood.

Our real story is likely not box office worthy. In the beginning (1994) we started with one man (but no dog) out of a dining room. We were young (back then), we had great ideas and loads of passion and boundless energy (we were young!) a Can Do it attitude and we worked hard.

We found customers in multiple countries so we added more people. We outgrew the dining room, we moved into offices and things went well and so we added yet more folks, things continued to go well and so we added even more folks and things still went well and we added even more people and expanded to more countries and sold to customers in even more countries and added even more solutions and even more people.

We moved to larger offices and survived the late 90’s Asia financial crisis and expanded to even more countries and made some mistakes (OK so we made a lot of mistakes) and survived the dot.com bust and exited some countries (did I mention we made a few faux pas?) and dropped some product lines and survived the GFC and sold into even more new countries and added even more people and added more product lines and moved to even larger offices in Sala, District 2 (where? trust us, we’re ahead of the curve again, this is the new CBD, we’re just a few years early)  and added more solutions and customers in even more countries and that sort of brings us to where we are today.

With customers in 80+ countries, our 400-ish people in 3 (at least) real offices and lots of other locations (no idea exactly where as we believe in co-working spaces and just getting the work done, not where you’re doing it .. and I guess we do own a coffee chain that opens new places every few months and occasionally closes the mistakes too)  and many more of our people celebrate  5-10-15-20 (25 coming up soon for some) years service. We have centuries of experience. We’ve been in business since 1994 and come of age (don’t we all wish to always be 21?), so we are just beginning, our story has many more decades to come. As Simon Sinek says “The opportunity is not to discover the perfect company for ourselves. The opportunity is to build the perfect company for each other.”

Will you join us and help build our story?

TRG International CEO

Rick Yvanovich
Founder & CEO

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